Comparison of Standard and Extended Support options
Standard support (available during the trial period and 1 year after purchase) can assist you with resolving common problems and answering questions regarding installation issues, functioning of AfterLogic products, licensing questions. Standard support inquires are resolved in the same order they arrive.
Benefits of Extended Support contract include:
* lower response times (because such inquires are processed before any other inquires in the support queue);
* assistance with resolving issues not necessarily connected to our products, like remote configuration of your server via RD or SSH connection, examining your code for finding reasons of unwanted behavior of AfterLogic software components, and so on.
Note: Extended Support contract only covers typical using of the original versions of our products. All cases regarding modification of AfterLogic products or using their data from other applications (like modifying databases) should be addressed to our Professional Services team. This team can also assist you with data migration, custom software development, and seamless integration of AfterLogic products with your existing environment.