Message threading

Introduction

Starting from v7.1, CAN'T FIND VAR supports message threading. The feature is also known as conversations, it presents a handy way of organizing messages on the same matter into threads.

When you send a message in response to some other message, email client will save the information about that original message in this new one you send. And when the conversation continues, it will be possible to track it from the first to the last message.

How threading works in WebMail

CAN'T FIND VAR will properly handle threading information when sending responses out, and will show threads in a message list:

Take a look at a message at the top of message list, it contains a mark stating 2, which means the thread contains 2 more mails. Click that mark to open the thread:

If thread contains more than 6 messages, the thread will be opened in chunks, and you'll need to click "More messages" to get next 5 mails.

How to enable or disable threading

By default, threading is enabled in WebMail. You can disable it system-wide by modifying data/settings/settings.xml file:

<UseSortImapForDateMode>On</UseSortImapForDateMode>
<UseThreadsIfSupported>On</UseThreadsIfSupported>

Note that enforcing sort by date affects threading behavior and might cause increased load on server, so in some cases, you might need to switch either or both of those settings.

Threading can also be enabled or disabled for a particular domain in its settings under WebMail tab:

Note that this works as a default setting and won't override settings of existing account. Existing users can enable or disable mail threading in account settings:

How to check if threading is supported by server

It's also required to make sure IMAP server you use offers support for threading. The most straightforward way to check that is using telnet. Run the following command, with your IMAP server hostname supplied:

telnet imap.domain.com 143

Once connected to server, log into your IMAP account:

a login username@domain.com yourpassword

After logging in, you'll get a list of supported IMAP capabilities, something like:

a OK [CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE IDLE SORT SORT=DISPLAY
THREAD=REFERENCES THREAD=REFS THREAD=ORDEREDSUBJECT MULTIAPPEND URL-PARTIAL CATENATE UNSELECT
CHILDREN NAMESPACE UIDPLUS LIST-EXTENDED I18NLEVEL=1 CONDSTORE QRESYNC ESEARCH ESORT SEARCHRES
WITHIN CONTEXT=SEARCH LIST-STATUS SPECIAL-USE BINARY MOVE SEARCH=FUZZY QUOTA] Logged in

To determine whether threads are supported, we're looking for:

• THREAD=REFS
• THREAD=REFERENCES
• THREAD=ORDEREDSUBJECT

Message threading will be available if any of the above capabilities are available on IMAP server you use.