WebMail Pro documentation

Password reset

In WebMail Pro, you can enable a password reset feature - "Forgot password" link will be displayed on login page, upon clicking it user will be able to get password reset link to their alternate email address, if they specified such an address in their WebMail Pro account settings previously.

Password reset - Login page

This feature shouldn't be confused with changing account password when user is logged in, it's designed specifically for the cases when user forgot their password.

The feature was initially implemented for WebMail Pro running on cPanel, installed from ZIP package, with cPanel Integrator module configured to use credentials of either your cPanel account, or root password. If you have configured password change for cPanel, you probably have those details supplied already. Otherwise, edit data/settings/modules/CpanelIntegrator.config.json file and set "Disabled" to true there. Then in "cPanel" tab of WebMail Pro admin interface, supply cPanel host ( would usually work), port number (2087 for root, 2083 for non-root user) and cPanel credentials.

NB: Currently, password reset can also be used on any other system, as long as you have enabled compatible password change module listed under "Password change" section of Modules directory.

You'll also need to enable StandardResetPassword module. Starting from version 9.7.0 it is included in the product package; if you run a previous version, you would need to add the module following these instructions. Of course, you don't have to rebuild the code directly on cPanel server, you can do that on your local webserver and then upload the changes.

Upon installing the module, be sure to run "Create/Update tables" and "Update Configuration" tools from Database Settings screen of admin interface, then in Password Reset section supply email account used for sending password reset mails. It's recommended to use SMTP options, you can either enter account details explicitly or just have those taken from WebMail Pro database.

Password reset - Admin interface

Once that's done, users should be able to use "Forgot password" feature - but first, they need to set recovery email for that account, that's done in "Password reset" screen of the account settings:

Password reset - User interface

NB: it is not enough to supply email address there; once you specify it, email message will be sent to that email address, you will need to click a link in it, and then recovery email will be set and verified.