Aurora documentation

Data transfer has failed

If you get the following error message at the top of Aurora screen:

Data transfer has failed, probably due to server error. Please contact system administrator.

that usually means some PHP error has occured, and the error message broke the normal data exchange between web browser and web server.

It's recommended to check web server logs to find out what's causing this. However, there's another way which might be much simpler for users: you'll need to open web browser console. In Google Chrome and similar browsers it's activated with F12 key, while in Mozilla Firefox it's Ctrl-Shift-K or similar key shortcut. If you install Firebug plugin for Mozilla Firefox, it's opened with F12 key as well.

Once the browser console is active, repeat the action which has triggered the error, and see what is the message recorded in the console. This information might be sufficient for eliminating the core reason of the issue. You can request insight from AfterLogic support team but it will be your responsibility area to reconfigure PHP or web server used.